Inner City Enterprise Complaints Procedure/Policy

Complaints to Inner City Enterprise (ICE) from clients are dealt with in a professional, trustworthy and confidential manner. Every effort has been made to ensure that these forms are easily accessible and have been literacy proofed. The stages involved in making a complaint are:

• Where possible, complaints should be addressed to the Enterprise Development Manager in question in the first instance.
• If the complaint remains unresolved, the client will be facilitated in completing a Complaints Form which is then forwarded to the CEO of ICE.
• Where a client has difficulty completing the form, an independent member of staff will assist them.
• Each complaint received will be responded to in writing within twelve (12) working days. A letter will be sent to the client inviting them to meet the CEO to discuss the matter in person.
• If the matter is still unresolved, then the matter will then be referred to the Chair of ICE.

All complaints received will be held centrally in the Complaints Folder which is held by the CEO of ICE.

To access the Complaint Form please use the link below:
Inner City Enterprise Complaint Form 2025